Industry Solutions Resource Center

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What can I expect from my Industry Solutions Loyalty Team?

Once you are out of implementation, you will be transitioned over to our Service and Client Loyalty Team. Either an Industry Solutions Account Manager or Industry Solutions Client Loyalty Specialist will be reaching out to check-in and make sure you're completely satisfied with your Industry Solutions product(s) and service.

Industry Solutions's Account Managers and Client Loyalty Specialists are not technical resources, but are there as an ongoing resource for the life of your relationship with Industry Solutions and can help facilitate the resolution of issues as needed.

Because we care, you will also be receiving customer satisfaction surveys at regular intervals to ensure that you remain happy with our product and service. Please take the time to answer the brief surveys as that is one way our Service team will know if there are any outstanding issues that need attention.

How do I know if I'm on the most current version of my Industry Solutions product?

How do you know if you’re on the most current version of your Industry Solutions product?

Are you logging onto a website via a browser, or are you clicking on an application installed on your computer to run Time Bank?

If you are logging into one of our Industry Solutions hosted web-based solutions, such as Time Bank Online (, you are on our current version, and you will receive free upgrades at no cost to you as part of the recurring fee for SaaS.

For premise-based Time Bank users, if you are currently clicking on a locally-installed legacy Time Bank application, Time Bank v. 3, that was launched in 1998, that product has been sunsetted as of 12/31/18. Prior to that date, we attempted to reach out to over a thousand clients over a two-year period to notify everyone that their product was becoming obsolete and at risk of failure due to very old internal technical components. However, because of the nature of the locally installed software where we often didn’t hear from clients due to years of reliable use, in some cases we had no current contact information.

Throughout 2019 we provided one free post-sunset support case to any client still on our legacy product. As of 1/1/2020 we have ended all support for that product.

The good news is we do have a newer and better product to offer you.

You can reach out to our Sales Team at to inquire about a solution through Time Bank Online.

Even if your legacy Time Bank is still working, it is in your best interest to reach out as soon as possible before your legacy application breaks and you are temporarily without a solution.

What services do I get for the recurring monthly fee I'm paying?

For Industry Solutions hosted/web-based solutions and products, like other SaaS (software as a service) providers, the on-going costs include:

  • On-going technical support: You can engage Industry Solutions technical support if you encounter any issues with the operation of your product or solution for the life of the partnership.
  • Free upgrades: Industry Solutions is committed to updating your solutions as your other integrated systems go through version changes at no cost to you.
  • Discounts on future changes: If your business needs change and you require additional logic to your solution (e.g. add union pay), you will receive a discount on the change requests.
  • Hosting Fees: Time Bank is a hosted solution so you do not need to incur internal IT costs to host the solution.

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