Industry Solutions Resource Center

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Data Hosting and Security FAQs

How does Industry Solutions host product websites and databases?

Industry Solutions contracts with Otava to ensure Industry Solutions applications and client data are reliably accessible and secure. You may want to check out Otava's Data Sheet for a closer look.

Where are hosting centers/servers located?

Industry Solutions's production servers are located in one of Otava's Michigan facilities. In addition, Industry Solutions also utilizes the Disaster Recovery as a Service (DRaaS) servers in Indianapolis, that provides a co-located solution in the event of a disaster.

What happens if an Industry Solutions web product crashes?

Industry Solutions backs up all client configurations nightly; these backups are maintained for 14 days. In addition, Industry Solutions also takes advantage of the Disaster Recovery service offered by Otava. In the unlikely event that a web server or a database server should crash catastrophically making our websites and/or clients’ data unavailable, Industry Solutions will be notified by the hosting center. At that point, Industry Solutions can bring up the DR servers, make some configuration changes to make it Live, and have the websites/data available to our clients again in a short amount of time.

Is Industry Solutions SOC1, SOC2 compliant?

Yes, Otava is SOC1 and SOC2 compliant, as well as SOC3, HIPPA, PCI, and ISO 27001 compliant. These accreditations deliver a hosting environment that is reliable, compliant and secure, and provides the highest level of protection for our applications and sensitive client data.

What is Industry Solutions's Privacy Policy?

Privacy Policy

What is Industry Solutions's Acceptable Use Policy?

Acceptable Use Policy

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