Industry Solutions Resource Center - Industry Solutions Support Form

The most efficient way to send a support request to Industry Solutions's Technical Support Team is to complete the Support Form below.

This information will help us prioritize your request correctly and have the most appropriate resource respond. Our technical support hours are 8:30 AM to 5:30 PM Eastern time, M-F.

ADP Associate Submission Start Here

If you are submitting this form on behalf of a mutual client, please enter your name, email address, and phone number below.

Associate name, email address, and phone number.

Do you want us to contact you regarding this matter before reaching out to the client?

Yes

Is inquiry regarding the client's move to a different business unit or the result of a spin/merger?

Yes

*If Yes, please enter details including timeline in this field below: "Description of the issue and/or error message."

Please continue filling out the remaining sections below

Client Submission Start Here

Client Contact Information

First Name *

Last Name *

Business Phone

Work Email Address *

Company Name

Client's ADP Region Number

Client's ADP Company Code

Select the Product You are Inquiring About

If you selected TimeBank Online above, what is the Site Number with Issue?

To find your Time Bank Site Number, refer to the FAQ article in Industry Solutions Resource Center.

If you selected Time Bank Online above and you need to add a new Time Bank user to the portal, stop completing this form and fill out this form instead: Add New Time Bank Online User

Level of Impact *

Date of Next Run *

How many employees are impacted? *

Describe the Issue

Issue Type *

What process button was clicked when issue occurred?

Date/time of the run that produced the results in question

Description of the issue and/or error message *

Employee Examples

If this issue is related to a previously closed Industry Solutions support request, what is that number?